In How the New Economics of Information Transforms Strategy, Philip Evans and Thomas S. Wurster think that the Internet can blow away practically any business, and in Blown to Bits, they examine how the new economy is deconstructing industries such as newspapers, auto retailing, and banking while creating new opportunities for others. They write that the glue that holds today's value chains and supply chains together is melting, and that even the most stable of industries, the most focused of business models and the strongest of brands can be blown to bits by new information technology.
Enabling Knowledge Creation : How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation - In the many publications on Knowledge Management, the writings by Von Krogh and Nonaka (and, in this case, Ichijo) stand out in a number of aspects: 1) their emphasis of knowledge management as an essentially human and social process 2) their emphasis on linking knowledge management with strategic focus and business results 3) the inspiring examples and writing style.
Common Knowledge: How Companies Thrive by Sharing What They Know - While external knowledge-about customers, about competitors-is critical, it rarely provides a competitive edge for companies because such information is equally available to everyone. But internal know-how that is unique to a specific company -- how to decrease assembly time in an automobile plant -- is the stuff of which sustained competitive advantage is made.
Collective Wisdom: Transforming Support Through Knowledge by Francoise Tourniaire and David Kay is the first book on knowledge management for the support industry. A comprehensive overview to the role of knowledge management in the support environment. The book addresses how to create and maintain knowledge; how to deliver knowledge inside the support center and through self-service; how to organize and staff for knowledge management; how to understand, select and implement technology; how to measure knowledge managemen; how to make self-service work; and what the future holds for knowledge management and support. In addition, the book includes a knowledge management tool requirements checklist template and glossary.
Harvard Business Review on Knowledge Management - Knowledge management-the way companies generate, communicate, and leverage their intellectual assets-has only recently emerged as the information economy's essential source of competitive advantage. The Harvard Business Review was among the first to identify the importance of knowledge management, and now the cutting-edge thinking and practical applications that are defining the field are conveniently close at hand in this timely and authoritative collection.
Cultivating Communities of Practice: A Guide to Managing Knowledge - Leading companies have discovered that technology is not enough, and that cultivating communities of practice is the keystone of an effective knowledge strategy.