Good technology decisions begin with a clear problem, useful evidence and an agreed result. These guides help you define the work, compare providers and proposals, manage operational risk, and preserve what your team learns. Start with the decision you need to make.
Choose services and investments
IT Support Services: Choose a Provider and Define the Work
Define support responsibilities, compare proposals and plan onboarding, escalation and handover.
IT Value Management: Build a Business Case and Track Results
Build an IT business case with clear assumptions, full costs and accountable benefits.
Evaluate IT Vendor Product Information: From Claims to Evidence
Turn IT product claims into requirements, evidence requests and practical acceptance tests.
Manage risk and access
Technology Risk Consulting: Scope an Assessment and Use the Findings
Scope an assessment and turn technology risk findings into owned, verifiable actions.
Business VPNs: Choose Remote Access and Verify It Works
Match business access needs to an approach and test permissions, reliability and revocation.
Improve information workflows
Knowledge Management: Build a Knowledge Base People Can Use
Capture repeatable know-how, assign owners and keep team answers useful and findable.
Electronic Signatures: Identity, Consent and Records
Evaluate identity, consent, document integrity and recordkeeping across a U.S. signing workflow.
Technology history
A historical explainer for understanding an influential technology strategy.
NGWS and the Origins of Microsoft .NET
Understand the 2000 Microsoft initiative behind the .NET strategy and distinguish plans from delivered products.