Internet-based billing solution provides e-commerce automation and integration of features such as calling cards
In 2005, Ascent Telecom deployed its customized VoIP Billing Solution to streamline NCTel Telecom's operations.
Ascent's software generated invoices for a range of NCTel resellers, retailers, and wholesalers. It also facilitated value-added services that NCTel offered. An Internet-based customer centered billing solution, it provided NCTel complete e-commerce automation and integration.
The VoIP Billing Solution encompassed key features like creation and management of prepaid/postpaid calling cards, real-time rating and billing of credit customers, IVR support, agent management, commission generation, real-time customer provisioning and activity tracking. Compliant with any prominent gateway, Matrix VoIP Billing 4.1 was upgraded and customized according to the business needs of NcTel.
7 Telecom Services Facilitated by VoIP
1. Creation and management of prepaid/postpaid calling cards
This involves creating prepaid and postpaid calling cards, assigning them phone numbers, managing their account balances, applying rates and discounts, and tracking their usage. Prepaid cards have credits purchased upfront, while postpaid cards bill customers after usage.
Creation and Management of Prepaid/Postpaid Calling Cards: A digital interface with a vibrant, user-friendly dashboard displaying options for creating and managing calling cards. The scene includes icons for prepaid and postpaid cards, with visual cues like "+" for adding new cards and a pencil for editing existing ones. In the background, there are faint outlines of global connectivity maps and network lines, symbolizing the worldwide use of these cards.
2. Real-time rating and billing of credit customers
Rating calculates usage charges in real-time based on customer's subscribed plans, call details like duration and destination. Billing generates invoices, applies payments, manages credits, and sends bills to customers. This is done in real-time for postpaid credit customers.
Real-time Rating and Billing of Credit Customers: A large, digital clock to symbolize real-time processing, surrounded by floating screens displaying customer profiles, credit ratings, and billing details. Each screen is connected with flowing, digital lines to a central system, indicating the flow of information and real-time updates. The overall atmosphere is one of efficiency and high technology.
3. IVR support
Interactive voice response systems provide customers with automated menus and self-service options like checking balance, changing plans, etc. IVR support involves creating these automated flows and integrating them with billing and customer management systems.
IVR (Interactive Voice Response) Support: A person talking into a headset, with a friendly, digital assistant avatar appearing on a screen in front of them. The background shows a flowchart representing different IVR paths (e.g., "Press 1 for Billing, Press 2 for Support..."), highlighting the seamless, automated interaction designed to guide callers through various options.
4. Agent management
This involves managing the teams of customer support agents, their skills, incentives, schedules, and performance. It also includes forecasting support center volumes and staffing appropriately.
Agent Management: A high-tech command center where a supervisor can oversee and manage a team of agents. The supervisor's screen shows real-time data on agent performance, availability, and customer interactions. Agents are depicted with headsets, engaged in conversations, with individual stats floating above their workstations, emphasizing a well-organized and responsive customer service team.
5. Commission generation
Commissions and incentives are generated for sales agents, retailers, partners etc. based on acquired customers, plan upgrades, and revenue generated through their sales efforts.
Commission Generation: A celebratory scene where a sales agent receives a notification of earned commission on a digital device (tablet or smartphone). The background includes a graph showing sales targets and achievements, with the commission amount highlighted. Confetti or a trophy icon can symbolize the reward and recognition aspect of commission generation.
6. Real-time customer provisioning
Whenever a new customer signs up, their account needs to be instantly set up and activated on the network systems so they can immediately start using the services. Real-time provisioning does this automation.
Real-time Customer Provisioning: A customer clicking a "Sign Up" button on a mobile app or website, and instantly, a series of automated processes light up in the background, symbolizing account setup, service activation, and resource allocation. The processes are interconnected with glowing lines, and the customer's device shows a "Welcome" message, indicating immediate access to services.
7. Activity tracking
Detailed logs of all customer account activities like plan changes, payments, feature usage etc. are recorded and tracked. This provides customer history and auditing capabilities.
Activity Tracking: A dashboard filled with various metrics and graphs showing user activity, service usage, and engagement levels. Each metric is represented by unique icons (e.g., a phone for calls, a chat bubble for messages, a satellite for data usage). The focus is on a live feed updating in real-time, with highlights on peak activity periods, suggesting comprehensive monitoring and analysis capabilities.
