YENRA MORTGAGE RECORD CHECKLIST
Reviewed October 6, 2026 | United States
Guide: https://yenra.com/countrywide-home-loans-website/

Purpose: Trace old Countrywide paperwork to the company servicing a loan now.
Keep this sheet private. Use an account suffix, not a full loan number.
Keep identity documents and full account records in secure storage.
This checklist does not change payment instructions or pause obligations.

IDENTIFY THE LOAN
Property reference / original loan date / lender:
Later refinance or payoff papers / date / where stored:
Most recent statement date / servicer name / account suffix:
Recent bank payment date / amount ($) / recipient:
Current payment due date / amount ($):
Official servicer contact verified independently:

BUILD THE TRAIL (REPEAT FOR EACH TRANSFER)
Old servicer / new servicer:
Notice date / effective servicing-transfer date:
Old servicer stops accepting payments on:
New servicer starts accepting payments on:
New account suffix / verified payment instructions:
How and when the transfer was confirmed independently:
Autopay enrollment or bank bill-pay changes needed:
First payment posting / bank withdrawal / confirmation reference:
First new statement checked / discrepancy:

KEEP ROLES DISTINCT
Original lender made the loan. Owner holds it. Servicer handles the account.
A loan-owner notice alone does not establish a new payment address.
Bank of America completed its Countrywide purchase July 1, 2008; the current
servicer for a particular loan depends on that loan's subsequent records.

IF RECORDS ARE MISSING
[ ] Gather latest known statement, transfer letters and bank payment records.
[ ] Check for refinance, payoff or other documents explaining a change.
[ ] Use verified servicer support or official lookup to investigate gaps.
CFPB owner and servicer lookup guidance:
https://www.consumerfinance.gov/ask-cfpb/how-can-i-tell-who-owns-my-mortgage-en-214/

ASK A SPECIFIC QUESTION
Issue / relevant dates / expected result:
Supporting statement or payment-record copies:
Requested information or correction:
Correct designated address for information requests or notices of error:
Date sent / delivery evidence / response / next step:
The request address may differ from the payment address. Retain originals.
Verify the current address before sending sensitive account details.

FICTIONAL EXAMPLE
A borrower has a 2006 Countrywide folder, a recent Servicer A statement and
verified notices transferring servicing to Servicer B on November 1.
Confirm B's payment instructions, review automated payments and check the
first B statement. A and B are placeholders, not actual company recommendations.

OFFICIAL FOLLOW-UP
Servicing transfers and payment checks:
https://www.consumerfinance.gov/ask-cfpb/what-happens-if-the-company-that-i-send-my-mortgage-payments-to-changes-en-215/
Written information requests:
https://www.consumerfinance.gov/ask-cfpb/what-is-a-qualified-written-request-qwr-en-207/
Unresolved servicing complaint:
https://www.consumerfinance.gov/complaint/
Continue required payments while investigating and confirm any agreed changes
with the current servicer in writing.